Your account

Every screen here is Grout's own — the same type, the same surfaces, and the same light or dark theme as the rest of the product. The one control Grout does not draw is the card field at checkout: that is the payment provider's own frame, which is what keeps a card number out of Grout's code.

Choose a planCopy Anchor Link

Signing up begins on /pricing, which publishes what a cleaning company pays. Pick a plan and you arrive at /signup with that plan already chosen.

A generic "Sign up" or "Get started" link leads to /pricing, never straight to the form — /signup renders only for a plan that is currently published, and a request with no plan, or an unknown or retired one, is sent back to /pricing with a plain explanation.

Sign upCopy Anchor Link

Signing up is three steps on the way to your own workspace.

1. Your account. First name, last name, email address and a password. Grout then emails a six-digit code to the address and asks for it, with a way to send another and a way to go back and use a different address.
2. Your company. The same page asks for the company's name and creates the company, your own user, and your administrator access in one step.
3. Payment. /signup/checkout asks you to pay for the plan you chose.

The checkout panelCopy Anchor Link

The panel shows the plan, what is due now, and — on a free trial — the date the trial ends, then takes the card. Press Pay and open my account and the payment is taken and the subscription switched on together.

A checkout that needs no card — a free trial, or an account that already has one on file — shows no card field and confirms with Confirm and open my account.

If you reach this step without having chosen a plan, the same plan cards /pricing draws are shown here, from the same catalogue, and picking one opens the panel where you stand.

Nothing opens quietly: either you reach the checkout panel for the plan you chose, or the page says in as many words that nothing was charged and why. If money is taken but the plan does not switch on, the panel says so and asks you to write in — it never reports success it cannot see.

Sign inCopy Anchor Link

/login on the main Grout address is the front door, and it is a sign-in. One address and whichever factor your account has; Grout works out where you belong afterwards. An owner lands in their admin workspace, a cleaner in the crew portal, and a customer in their cleaning company's account area — or, if you book with two of them, on a short list to pick from. Nothing is asked about which company you are with, because nothing needs to be.

/c/<your slug>/login is your company's own sign-in card. It asks in the order your account allows:

• An email address first, and nothing beside it.
• What it asks next depends on the account: a password where there is one, or a six-digit code emailed to the address where there is not.
• Somebody with a password can ask for a code instead (Email me a code instead); somebody sent a code can go back to their password; either can start again with a different address.
• A password field has a Show password toggle on its end, so you can check what you typed before you spend it.
• Typing the sixth digit of a code sends it — there is no button to reach for. If the email never arrives, Send a new code mails another; it waits thirty seconds between codes, and counts them down in its own label. The code before it stops working.
• I've forgotten it emails a code, takes it, then asks for the new password and signs you in once it is set. The field tells you the minimum length before you type, and it is the one Grout will actually hold you to.
• If your password is right but has appeared in a published list of leaked passwords, Grout will not take it. It says so and asks you to pick a different one, which signs you in.

Each step replaces the one before it without a page load, and announces what it now asks for.

Manage your accountCopy Anchor Link

/admin/account lists the four topics of the account you sign in with; open one to see it:

• Profile — your name, saved with the bar that appears once you change it, and your email addresses. Add email at the end of the list adds an address, verified with an emailed code; you can also make one primary.
• Security — change your password, or set one for an account that has none. Below it, your five most recent signed-in devices (Show all lists the rest), each with its browser, city and last activity, "This device" tagged, and Sign out on the others.
• Billing — your Grout plan, the card it is billed to (Add card at the end of the list), and your statements, 25 to a page, once there are any. Change plan lists the plans on sale with your current one marked; choose one to see what it costs and what is due now, and confirm it there, with the card on file or a new one.
• Delete account — close the account and delete the company it owns. Type the company's name in Company name to make Delete account and company available; signing back in within 30 days restores the account and the company, though bookings it cancelled stay cancelled.

A sensitive change — your password, an email address, signing a device out — asks you to prove it is you first: a "Confirm it is you" dialog takes your password, or an emailed code for an account without one, and then completes the change you asked for.